Venkat S. Devraj, co-founder and CTO of database and application automation software provider Stratavia and author of Oracle 24×7 Tips & Techniques (McGraw-Hill), had the following to say about the number of DBA’s necessary to administer an Oracle DB environment: Every so often, I come across IT Managers bragging that they have a ratio of [...]
Archive for the ‘personel’ Category
Database Administrators (DBA) Staffing and Workload
Posted in database, DBA, staffing, workload, tagged dba oracle workload staffing on March 28, 2011 | Leave a Comment »
The Cloud and IT Staffing Ratios
Posted in cloud computing, data center, servers, staffing, system admin, virtualization, tagged cloud, staffing ratio on March 19, 2011 | Leave a Comment »
According to a ZDNet article (by John Hazard, March 9, 2011) “IT manager jobs to staff jobs in move to the Cloud“: The typical IT organization usually maintains manager-to-staff ratio of about 11 percent (that number dips to 6 or 7 percent in larger companies), said John Longwell, vice president of research for Computer Economics. [...]
Virtualization and Admin/Server Ratio
Posted in cloud computing, green IT, servers, staffing, system admin, virtualization, tagged virtualization Google Gartner green on March 18, 2011 | Leave a Comment »
In a Computerworld (Australia) article entitled “Is there best practice for a server to system administrator ratio?” from July 9, 2010, the following was reported: “We have observed that it can be, for example with a physical server, as low as 10 per admin, and for virtual servers as many as 500,” Gartner analyst, Errol [...]
IT Metric With Meaning – IT Headcount to Free Cash Flow
Posted in budget, cash flow, personel, staffing, Uncategorized, tagged budget staffing cash on March 18, 2011 | Leave a Comment »
Mark McDonald, group vice president and head of research in Gartner Executive Programs, suggests replacing the IT budget / revenue ratio with a metric that has meaning – like IT headcount to Free Cash Flow. That is a metric one CIO is using and it makes more sense because it can be managed. He suggests [...]
IT Staffing Benchmark Metrics
Posted in analyst, helpdesk, ITIL, personel, service desk, staffing, tech support, tagged analyst, helpdesk, ITIL, staffing on June 14, 2010 | 1 Comment »
In a presentation entitled “Staffing Strategies for the 21stCentury” by Katherine Spencer Lee, Executive Director at Robert Half Technology (September 18, 2008), the following IT staffing metrics were presented: A Robert Half Technology* survey asked 1,400 CIOs to compare … Actual versus ideal ratio of internal end-users to technical support employees at their company Mean [...]
Predicting IT Staffing Sizes
Posted in helpdesk, model, personel, staffing, system admin, tech support, tagged helpdesk, staffing ratio, tech support on April 6, 2010 | Leave a Comment »
This is the most comprehensive study that I have seen on IT Staffing. It was written by Lon D. Gowen, Ph.D., Lead Systems and Software Engineer at the MITRE Corporation. The paper is entitled “Predicting Staffing Sizes for Maintaining Computer-Networking Infrastructures”. It was published in 2000. In this paper Gowan presents benchmark data for the [...]
7 Benchmarks for IT Investments
Posted in budget, personel, staffing, Uncategorized, university, tagged budget, staffing, university on March 29, 2010 | Leave a Comment »
Seven spending benchmarks are used to help university campuses evaluate IT services. By benchmarking against institutions with similar missions, IT leaders can gain insights into how to best optimize these investments. Benchmark #1 – Budget Profile [shows how IT dollars are allocated across institutional budget classifications] Benchmark #2 – Budget Support Level [IT dollars are [...]
Information Technology Operation Benchmarks – University
Posted in budget, helpdesk, personel, servers, staffing, system admin, tech support, Uncategorized, university, tagged benchmark, budget, staffing, university on February 6, 2010 | Leave a Comment »
A “Information Technology Operation Benchmarks Report” created by Nick Ganesan, CIO/Associate Vice-Chancellor for ITTS at Fayetteville State University. The report contains detailed benchmark data for: IT Budget Profile IT Budget per IT User IT Budget as a Percentage of Institutional Budget IT Users to IT Staff ratio IT Staff to Number of PCs – Ratio [...]
IT Staffing Model
Posted in analyst, helpdesk, model, personel, programmer, spreadsheet, staffing, system admin, tech support, tagged spreadsheet, staffing on December 9, 2009 | Leave a Comment »
TechRepublic has provided a spreadsheet model to help you determine the right number of people in your IT shop. In their approach, they focus on one category of staff at a time. In each category, a few key questions are used to focus the analysis: 1. Programmers Is there a separation between application development and [...]
Forrester: CIO Benchmark Survey
Posted in personel, staffing, tagged enterprise projects, staffing on December 9, 2009 | Leave a Comment »
On November 17, 2009 Forrester Research reported the preliminary results of a CIO benchmark survey. These results indicate: Within a given IT group, the number of people in ‘applications’ is higher than the number of people in IT infrastructure. 40% of IT people are in applications and 30% are in infrastructure. The number of [...]
