Posts Tagged ‘ratio’

According to Tim Bryce (Managing Director of M. Bryce & Associates),

If systems analysis is performed correctly, programmer productivity should improve as analysts should be providing good specifications for application assignments. In the absence of systems analysts, considerable time is lost by the programmer who has to second-guess what the end-user wants. Inevitably, this leads to rewriting software over and over again. Good data and processing specs, as provided by a systems analyst, will improve programmer productivity far better than any programming tool or technique. This means programmers are the beneficiaries of good systems analysis.

This brings up an interesting point, what should be the ratio of Systems Analysts to Programmers in a development organization? Frankly, I believe there should be twice as many analysts than programmers. By concentrating on the upfront work, programming is simplified.

Source: Bryce, Tim, “The Ratio of Analysts to Programmers”, Toolbox for IT, August 24, 2006.


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A recent posting on the Spiceworks Community forum revels IT staff to user ratios ranging from 100:1 to 20:1 based upon different factors such as number of different locations, hardware and software diversity, proficiency of the users, hours for direct support, help desk availability, etc. The best posting came from Eric Osterholm. He reported:

“Awhile back I worked for a great Consulting Company called Collective Technologies (a spinoff from Pencom Systems); at it’s height, there were over 350 Consultants in the field. The topic of this ratio came up time and time again…

Based on what we saw at our client sites, the consensus was that a helpdesk (someone else doing servers and network) ratio was about 100:1 with proper automation technologies (imaging\patching\helpdesk\etc). For admins supporting servers and helpdesk, the ratio closed to 50:1. For those supporting everything, the numbers were all over the board… from 100:1 to 20:1. The one constant we saw was that the more mature shops adopted automation tools to make their current staff more efficient, reducing these ratios.”

The entire forum post can be found at: http://community.spiceworks.com/topic/7870?query=ratio+of+users+it

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