ITIL – Staffing Ratios

ITIL Benchmarks

In a study or 125 companies in the United Kingdom,  researchers found that the “IT Heads in relation to the Number of Users” was a median of 6% for ITIL adopters and 5% for ITIL rejecters.

From the same study, training costs for ITIL adoption were on average £930 per IT head.

Source: ”The ITIL Experience – Has it been worth it?”, Noel Bruton, Bruton Consultancy, Spring 2004. See: http://74.125.47.132/search?q=cache:HIwsdVqpREAJ:www.aaromba.com/assets/pdf/whitepapers/The-ITIL-Experience.pdf+ITIL+Experience+-+Has+it+been+worth+it%3F&hl=en&ct=clnk&cd=1&gl=us

Benchmark – cost of bandwidth

YouTube paid $10-15/megabit
Bechtel paid $500/megabit
WHAT BECHTEL LEARNED: It was more than volume discounts from telecom vendors that got YouTube its lower costs. YouTube locates its data centers in places where there’s already a lot of bandwidth, so they don’t have to pay as much for infrastructure.

Source: Bechtel’s New Benchmarks’, CIO Magazine, October 24, 2008