Staff Support
Staff Support
IT Staff Benchmarks
Level One – Basic helpdesk phone support
– 1:80 to 1:110
Level Two – Installation, configuration, and
desktop support
– 1:45 to 1:85
Level Three – Systems, communications,
high end support and design
– 1:250 to 1:400
There is no single answer
Depends on
– Staff expertise
– Technical proficiency of end users
– Number of servers
– Number of remote branches and distance
– Level of high tech systems deployed by the bank
Leave enough room for project resources!
Source: “The Business of IT: Running Your Bank’s IT Department Like a Business”, Brintech, February 17, 2005
