A laundry list of sample metrics for IT processes was developed by Pink Elephant. This document provides a detailed list of over one hundred metrics for the Service Desk and each of the ten ITIL support and delivery processes. The list includes ITIL metrics for:
- Configuration Management
- Problem Management
- Change Management
- Service Delivery Processes
- Capacity Management
- IT Service Continuity Management
- Financial Management
- Service Level Management
- Incident Management
Click here to download the complete “Laundry List of ITIL Metrics”.
