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	<title>IT Benchmark Blog</title>
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		<title>IT Benchmark Blog</title>
		<link>http://itbenchmark.wordpress.com</link>
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		<title>ITIL &#8211; General Motors Change Management Study</title>
		<link>http://itbenchmark.wordpress.com/2011/11/27/itil-general-motors-change-management-study/</link>
		<comments>http://itbenchmark.wordpress.com/2011/11/27/itil-general-motors-change-management-study/#comments</comments>
		<pubDate>Sun, 27 Nov 2011 03:55:32 +0000</pubDate>
		<dc:creator>Rick Mathieu</dc:creator>
				<category><![CDATA[change management]]></category>
		<category><![CDATA[helpdesk]]></category>
		<category><![CDATA[ITIL]]></category>
		<category><![CDATA[service desk]]></category>

		<guid isPermaLink="false">http://itbenchmark.wordpress.com/?p=243</guid>
		<description><![CDATA[In 2008 James W. Flosdorf, Jr. published the study &#8220;A PROGRAM EVALUATION OF THE ITIL-BASED CHANGE MANAGEMENT PROGRAM AT GENERAL MOTORS CORPORATION&#8220;. The focus of this study was to determine which commonly implemented ITIL best practices in the Change, Release and Configuration Management disciplines were, by statistical measure, the best predictors of IT performance excellence. The ITPI [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=itbenchmark.wordpress.com&amp;blog=5661031&amp;post=243&amp;subd=itbenchmark&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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			<media:title type="html">Rick Mathieu</media:title>
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		<title>CloudHarmony &#8211; Free Testing Tool for over 90 Cloud Services</title>
		<link>http://itbenchmark.wordpress.com/2011/11/27/cloudharmony-free-testing-tool-for-over-90-cloud-services/</link>
		<comments>http://itbenchmark.wordpress.com/2011/11/27/cloudharmony-free-testing-tool-for-over-90-cloud-services/#comments</comments>
		<pubDate>Sun, 27 Nov 2011 03:15:12 +0000</pubDate>
		<dc:creator>Rick Mathieu</dc:creator>
				<category><![CDATA[Apache]]></category>
		<category><![CDATA[cloud computing]]></category>
		<category><![CDATA[data center]]></category>
		<category><![CDATA[response time]]></category>
		<category><![CDATA[throughput]]></category>
		<category><![CDATA[workload]]></category>

		<guid isPermaLink="false">http://itbenchmark.wordpress.com/?p=237</guid>
		<description><![CDATA[CloudHarmony™ provides  objective performance analysis to compare cloud providers. Their intent is to be the goto source for independent, un-biased, and objective performance metrics for cloud services. CloudHarmony is not affiliated with, owned or funded by any cloud provider.   The benchmarks provided by CloudHarmony fall into 3 categories: Performance Benchmarking, Network Benchmarking, and Uptime Monitoring. CloudHarmony states that there [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=itbenchmark.wordpress.com&amp;blog=5661031&amp;post=237&amp;subd=itbenchmark&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://itbenchmark.wordpress.com/2011/11/27/cloudharmony-free-testing-tool-for-over-90-cloud-services/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
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			<media:title type="html">Rick Mathieu</media:title>
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		<title>Database Administrators (DBA) Staffing and Workload</title>
		<link>http://itbenchmark.wordpress.com/2011/03/28/database-administrators-dba-staffing-and-workload/</link>
		<comments>http://itbenchmark.wordpress.com/2011/03/28/database-administrators-dba-staffing-and-workload/#comments</comments>
		<pubDate>Mon, 28 Mar 2011 15:12:41 +0000</pubDate>
		<dc:creator>Rick Mathieu</dc:creator>
				<category><![CDATA[database]]></category>
		<category><![CDATA[DBA]]></category>
		<category><![CDATA[staffing]]></category>
		<category><![CDATA[workload]]></category>
		<category><![CDATA[dba oracle workload staffing]]></category>

		<guid isPermaLink="false">http://itbenchmark.wordpress.com/?p=230</guid>
		<description><![CDATA[Venkat S. Devraj, co-founder and CTO of database and application automation software provider Stratavia and author of Oracle 24&#215;7 Tips &#38; Techniques (McGraw-Hill), had the following to say about the number of DBA&#8217;s necessary to administer an Oracle DB environment: Every so often, I come across IT Managers bragging that they have a ratio of [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=itbenchmark.wordpress.com&amp;blog=5661031&amp;post=230&amp;subd=itbenchmark&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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			<media:title type="html">Rick Mathieu</media:title>
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			<media:title type="html">Oracle</media:title>
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		<item>
		<title>IT Security Budget &#8211; Impact of Financial Crisis</title>
		<link>http://itbenchmark.wordpress.com/2011/03/23/it-security-budget-impact-of-financial-crisis/</link>
		<comments>http://itbenchmark.wordpress.com/2011/03/23/it-security-budget-impact-of-financial-crisis/#comments</comments>
		<pubDate>Wed, 23 Mar 2011 21:49:56 +0000</pubDate>
		<dc:creator>Rick Mathieu</dc:creator>
				<category><![CDATA[budget]]></category>
		<category><![CDATA[security]]></category>
		<category><![CDATA[budget security telus]]></category>

		<guid isPermaLink="false">http://itbenchmark.wordpress.com/?p=218</guid>
		<description><![CDATA[According to the 2009 Rotman-TELUS Joint Study on Canadian IT Security Practices the financial crisis has had a negative impact on IT security budgets. The 2009 subprime mortgage crisis was prompted by a striking rise in mortgage foreclosures in the United States, with major adverse effects for banks and financial markets around the globe. Regarding [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=itbenchmark.wordpress.com&amp;blog=5661031&amp;post=218&amp;subd=itbenchmark&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://itbenchmark.wordpress.com/2011/03/23/it-security-budget-impact-of-financial-crisis/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
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			<media:title type="html">Rick Mathieu</media:title>
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			<media:title type="html">telus-logo</media:title>
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		<title>The Cloud and IT Staffing Ratios</title>
		<link>http://itbenchmark.wordpress.com/2011/03/19/the-cloud-and-it-staffing-ratios/</link>
		<comments>http://itbenchmark.wordpress.com/2011/03/19/the-cloud-and-it-staffing-ratios/#comments</comments>
		<pubDate>Sat, 19 Mar 2011 15:04:39 +0000</pubDate>
		<dc:creator>Rick Mathieu</dc:creator>
				<category><![CDATA[cloud computing]]></category>
		<category><![CDATA[data center]]></category>
		<category><![CDATA[servers]]></category>
		<category><![CDATA[staffing]]></category>
		<category><![CDATA[system admin]]></category>
		<category><![CDATA[virtualization]]></category>
		<category><![CDATA[cloud]]></category>
		<category><![CDATA[staffing ratio]]></category>

		<guid isPermaLink="false">http://itbenchmark.wordpress.com/?p=213</guid>
		<description><![CDATA[According to a ZDNet article (by John Hazard, March 9, 2011) &#8220;IT manager jobs to staff jobs in move to the Cloud&#8220;: The typical IT organization usually maintains manager-to-staff ratio of about 11 percent (that number dips to 6 or 7 percent in larger companies), said John Longwell, vice president of research for Computer Economics. [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=itbenchmark.wordpress.com&amp;blog=5661031&amp;post=213&amp;subd=itbenchmark&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://itbenchmark.wordpress.com/2011/03/19/the-cloud-and-it-staffing-ratios/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
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			<media:title type="html">Rick Mathieu</media:title>
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			<media:title type="html">zdnet</media:title>
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		<item>
		<title>Virtualization and Admin/Server Ratio</title>
		<link>http://itbenchmark.wordpress.com/2011/03/18/virtualization-and-adminserver-ratio/</link>
		<comments>http://itbenchmark.wordpress.com/2011/03/18/virtualization-and-adminserver-ratio/#comments</comments>
		<pubDate>Fri, 18 Mar 2011 22:44:09 +0000</pubDate>
		<dc:creator>Rick Mathieu</dc:creator>
				<category><![CDATA[cloud computing]]></category>
		<category><![CDATA[green IT]]></category>
		<category><![CDATA[servers]]></category>
		<category><![CDATA[staffing]]></category>
		<category><![CDATA[system admin]]></category>
		<category><![CDATA[virtualization]]></category>
		<category><![CDATA[virtualization Google Gartner green]]></category>

		<guid isPermaLink="false">http://itbenchmark.wordpress.com/?p=209</guid>
		<description><![CDATA[In a Computerworld (Australia) article entitled &#8220;Is there best practice for a server to system administrator ratio?&#8221;  from July 9, 2010, the following was reported: &#8220;We have observed that it can be, for example with a physical server, as low as 10 per admin, and for virtual servers as many as 500,” Gartner analyst, Errol [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=itbenchmark.wordpress.com&amp;blog=5661031&amp;post=209&amp;subd=itbenchmark&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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			<media:title type="html">Rick Mathieu</media:title>
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			<media:title type="html">computerworld</media:title>
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		<item>
		<title>IT Metric With Meaning – IT Headcount to Free Cash Flow</title>
		<link>http://itbenchmark.wordpress.com/2011/03/18/it-metric-with-meaning-%e2%80%93-it-headcount-to-free-cash-flow/</link>
		<comments>http://itbenchmark.wordpress.com/2011/03/18/it-metric-with-meaning-%e2%80%93-it-headcount-to-free-cash-flow/#comments</comments>
		<pubDate>Fri, 18 Mar 2011 21:39:03 +0000</pubDate>
		<dc:creator>Rick Mathieu</dc:creator>
				<category><![CDATA[budget]]></category>
		<category><![CDATA[cash flow]]></category>
		<category><![CDATA[personel]]></category>
		<category><![CDATA[staffing]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[budget staffing cash]]></category>

		<guid isPermaLink="false">http://itbenchmark.wordpress.com/?p=202</guid>
		<description><![CDATA[Mark McDonald, group vice president and head of research in Gartner Executive Programs, suggests replacing the IT budget / revenue ratio with a metric that has meaning – like IT headcount to Free Cash Flow.  That is a metric one CIO is using and it makes more sense because it can be managed. He suggests [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=itbenchmark.wordpress.com&amp;blog=5661031&amp;post=202&amp;subd=itbenchmark&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://itbenchmark.wordpress.com/2011/03/18/it-metric-with-meaning-%e2%80%93-it-headcount-to-free-cash-flow/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
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			<media:title type="html">Rick Mathieu</media:title>
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			<media:title type="html">gartner-logo</media:title>
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		<item>
		<title>IT Staffing Benchmark Metrics</title>
		<link>http://itbenchmark.wordpress.com/2010/06/14/it-staffing-benchmark-metrics/</link>
		<comments>http://itbenchmark.wordpress.com/2010/06/14/it-staffing-benchmark-metrics/#comments</comments>
		<pubDate>Mon, 14 Jun 2010 19:12:25 +0000</pubDate>
		<dc:creator>Rick Mathieu</dc:creator>
				<category><![CDATA[analyst]]></category>
		<category><![CDATA[helpdesk]]></category>
		<category><![CDATA[ITIL]]></category>
		<category><![CDATA[personel]]></category>
		<category><![CDATA[service desk]]></category>
		<category><![CDATA[staffing]]></category>
		<category><![CDATA[tech support]]></category>

		<guid isPermaLink="false">http://itbenchmark.wordpress.com/?p=190</guid>
		<description><![CDATA[In a presentation entitled &#8220;Staffing Strategies for the 21stCentury&#8221; by Katherine Spencer Lee, Executive Director at Robert Half Technology (September 18, 2008), the following IT staffing metrics were presented: A Robert Half Technology* survey asked 1,400 CIOs to compare … Actual versus ideal ratio of internal end-users to technical support employees at their company Mean [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=itbenchmark.wordpress.com&amp;blog=5661031&amp;post=190&amp;subd=itbenchmark&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>1</slash:comments>
	
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			<media:title type="html">Rick Mathieu</media:title>
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			<media:title type="html">rht_logo</media:title>
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		<item>
		<title>Laundry list of metrics for ten ITIL support and delivery processes</title>
		<link>http://itbenchmark.wordpress.com/2010/06/12/laundry-list-of-metrics-for-ten-itil-support-and-delivery-processes/</link>
		<comments>http://itbenchmark.wordpress.com/2010/06/12/laundry-list-of-metrics-for-ten-itil-support-and-delivery-processes/#comments</comments>
		<pubDate>Sat, 12 Jun 2010 13:57:11 +0000</pubDate>
		<dc:creator>Rick Mathieu</dc:creator>
				<category><![CDATA[helpdesk]]></category>
		<category><![CDATA[ITIL]]></category>
		<category><![CDATA[service desk]]></category>
		<category><![CDATA[staffing]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[capacity]]></category>
		<category><![CDATA[metrics]]></category>
		<category><![CDATA[service]]></category>

		<guid isPermaLink="false">http://itbenchmark.wordpress.com/?p=182</guid>
		<description><![CDATA[A laundry list of sample metrics for IT processes was developed by Pink Elephant.  This document provides a detailed list of over one hundred metrics for the Service Desk and each of the ten ITIL support and delivery processes.  The list includes ITIL metrics for: Configuration Management Problem Management Change Management Service Delivery Processes Capacity Management IT Service [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=itbenchmark.wordpress.com&amp;blog=5661031&amp;post=182&amp;subd=itbenchmark&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://itbenchmark.wordpress.com/2010/06/12/laundry-list-of-metrics-for-ten-itil-support-and-delivery-processes/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
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			<media:title type="html">Rick Mathieu</media:title>
		</media:content>

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			<media:title type="html">pink_logo</media:title>
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		<item>
		<title>Javascript Benchmark for Google Chrome, Firefox, Internet Explorer, Safari</title>
		<link>http://itbenchmark.wordpress.com/2010/06/12/javascript-benchmark-for-google-chrome-firefox-internet-explorer-safari/</link>
		<comments>http://itbenchmark.wordpress.com/2010/06/12/javascript-benchmark-for-google-chrome-firefox-internet-explorer-safari/#comments</comments>
		<pubDate>Sat, 12 Jun 2010 13:28:15 +0000</pubDate>
		<dc:creator>Rick Mathieu</dc:creator>
				<category><![CDATA[browser]]></category>
		<category><![CDATA[response time]]></category>
		<category><![CDATA[chrome]]></category>
		<category><![CDATA[javascript]]></category>

		<guid isPermaLink="false">http://itbenchmark.wordpress.com/?p=179</guid>
		<description><![CDATA[According to benchmark tests performed by Stephen Shankland of CNet News, Google&#8217;s Chrome outperforms Firefox, MS Internet Explorer and Safari on the five subtests of JavaScript performance.   The five Javascript benchmarks used in the study were: • Richards: OS kernel simulation benchmark, originally written in BCPL by Martin Richards (539 lines). • DeltaBlue: One-way constraint solver, originally [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=itbenchmark.wordpress.com&amp;blog=5661031&amp;post=179&amp;subd=itbenchmark&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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			<media:title type="html">Rick Mathieu</media:title>
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