Comments for IT Benchmark Blog

Comment on Users-to-tech support ratio by Tony Varty

Tony Varty — Thu, 27 Sep 2012 01:54:30 +0000

When you say 125 employees to one technician, are talking about total it staff, or just desktop support. I am in an area that is going through some serious downsizing, and we almost have more managers than technicians

Comment on Users-to-tech support ratio by Roy Atkinson

Roy Atkinson — Tue, 31 Jul 2012 13:03:37 +0000

60:1 is not a real-world ratio and wasn’t at the time this was posted. Most organizations function on 300-400:1 and some higher. The median number of devices supported by a desktop support tech is 518 in 2012.

Comment on ITIL – General Motors Change Management Study by Paul Muller

Paul Muller — Sat, 21 Apr 2012 09:41:13 +0000

Great article! I run an HP blog on IT performance (Discover Performance http://h30499.www3.hp.com/t5/Discover-Performance-Blog/bg-p/discover-it-performance-management-blog) and know Gene Kim from the ITPI well.

I’d love to have you on as guest to share your experience!

Comment on Virtualization and Admin/Server Ratio by Datadog - Ask your systems: What’s going on?

Datadog - Ask your systems: What’s going on? — Fri, 20 Apr 2012 02:59:58 +0000

[...] have figured out that in order to make the X:Y ratio work well, automation is required. Here’s an article that covers some numbers from earlier this year. I find that the statement of a ratio of 50 servers [...]

Comment on Virtualization and Admin/Server Ratio by Asks your systems: What’s going on? | Datadog

Asks your systems: What’s going on? | Datadog — Mon, 05 Dec 2011 23:03:30 +0000

Comment on Virtualization and Admin/Server Ratio by Mike's House » Blog Archive » Ask your systems: “What’s going on?”

Mon, 28 Nov 2011 22:48:07 +0000

[...] out that in order to make the X:Y ratio work well, automation is required. Here’s an article that covers some numbers from earlier this year. I find that the statement of a ratio of 50 [...]

Comment on Users-to-tech support ratio by Tech Support Dude

Tech Support Dude — Thu, 21 Jul 2011 01:17:10 +0000

Wow that is a pretty rediculous ratio, I would have thought it would be much smaller.

Comment on Help Desk Staffing Ratios by Size and Industry by The Goldilocks Number: Tech Department Staffing | Blogg-Ed Indetermination

The Goldilocks Number: Tech Department Staffing | Blogg-Ed Indetermination — Thu, 11 Nov 2010 05:38:51 +0000

[...] IT Benchmark study suggests a ratio of 1.3% help desk personnel to overall employees. A company of 100 would be [...]

Comment on IT Staffing Benchmark Metrics by plannetplc

plannetplc — Tue, 13 Jul 2010 08:25:04 +0000

Purchasing the newest technologies and implementing best practices might not be enough to improve the IT Service Desk – IT efficiency starts from support staff, are they properly skilled and correctly allocated? http://plannetplc.wordpress.com/2010/07/12/mind-the-skill-gap/