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LogoitmWEB, a source for information technology reference, methodology, and technical content focused on IT departmental management, technology support, and project leadership, posted the following information technology (IT) budgeting metrics.

IT Budget % of Total Revenues (Education Industry): 1.9%
IT Budget % of Total Revenues (Finance Industry): 4.9%
IT Budget % of Total Revenues (Government Industry): 9.7%
IT Budget % of Total Revenues (Health Care Industry): 4.8%
IT Budget % of Total Revenues (Manufacturing Industry): 3.3%
IT Budget % of Total Revenues (Retail/Wholesale Industry): 2.4%
IT Budget % of Total Revenues (Services/Consulting Industry): 4.5%
IT Budget % of Total Revenues (Telecommunications Industry): 8.4%
IT Budget % of Total Revenues (Transportation Industry): 3.8%
IT Budget % of Total Revenues (Utilities Industry): 3.0%

Source: List of Sources

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GroupSeven spending benchmarks are used to help university campuses evaluate IT services. By benchmarking against institutions with similar missions, IT leaders can gain insights into how to best optimize these investments.

Benchmark #1 – Budget Profile [shows how IT dollars are allocated across institutional budget classifications]
Benchmark #2 – Budget Support Level [IT dollars are normalized for institutional size]
Benchmark #3 – Budget Impact [ratio of IT budget to total institution budget]
Benchmark #4 – People Supported per IT Staff
Benchmark #5 – Computers Supported per IT Staff
Benchmark #6 – Staffing Profile Per Service Area
Benchmark #7 – Computer Availability

This article shows actual benchmark results in these areas. Compiled by David Smallen and Karen Leach at Hamilton College. Published in Educause Quarterly in November 2002. The article can be found:

http://net.educause.edu/ir/library/pdf/eqm0234.pdf

This report was followed up by a 32 page paper entitled “INFORMATION TECHNOLOGY BENCHMARKS: A PRACTICAL GUIDE FOR COLLEGE AND UNIVERSITY PRESIDENTS” (written by Smallen and Leach) which was published by the Council of Independent Colleges in June 2004. This report contains more data and a more complete explanation of the benchmarks. The paper can be found:

http://www.cic.edu/publications/books_reports/IT_paper.pdf

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A “Information Technology Operation Benchmarks Report” created by Nick Ganesan, CIO/Associate Vice-Chancellor for ITTS aQuality Benchmarkt Fayetteville State University.  The report contains detailed benchmark data for:

  1. IT Budget Profile
  2. IT Budget per IT User
  3. IT Budget as a Percentage of Institutional Budget
  4. IT Users to IT Staff ratio
  5. IT Staff to Number of PCs – Ratio
  6. Staffing Profile by service area
  7. PCs to IT User Ratio
  8. Central IT Support Percentage
  9. Staff ratio by service areas

The benchmark data is against IT services at universities located in the United States.

Location of Report: http://www.kfupm.edu.sa/sict/ictc/related%20documents/IT%20Benchmark/Fayetteville%20State%20University%20IT_Benchmarks_ver1.pdf

Local Copy: IT Benchmark for Universities – Fayetteville State University Report

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