Mark McDonald, group vice president and head of research in Gartner Executive Programs, suggests replacing the IT budget / revenue ratio with a metric that has meaning – like IT headcount to Free Cash Flow. That is a metric one CIO is using and it makes more sense because it can be managed. He suggests [...]
Archive for the ‘Uncategorized’ Category
IT Metric With Meaning – IT Headcount to Free Cash Flow
Posted in budget, cash flow, personel, staffing, Uncategorized, tagged budget staffing cash on March 18, 2011 | Leave a Comment »
Laundry list of metrics for ten ITIL support and delivery processes
Posted in helpdesk, ITIL, service desk, staffing, Uncategorized, tagged capacity, ITIL, metrics, service on June 12, 2010 | Leave a Comment »
A laundry list of sample metrics for IT processes was developed by Pink Elephant. This document provides a detailed list of over one hundred metrics for the Service Desk and each of the ten ITIL support and delivery processes. The list includes ITIL metrics for: Configuration Management Problem Management Change Management Service Delivery Processes Capacity Management IT Service [...]
7 Benchmarks for IT Investments
Posted in budget, personel, staffing, Uncategorized, university, tagged budget, staffing, university on March 29, 2010 | Leave a Comment »
Seven spending benchmarks are used to help university campuses evaluate IT services. By benchmarking against institutions with similar missions, IT leaders can gain insights into how to best optimize these investments. Benchmark #1 – Budget Profile [shows how IT dollars are allocated across institutional budget classifications] Benchmark #2 – Budget Support Level [IT dollars are [...]
Information Technology Operation Benchmarks – University
Posted in budget, helpdesk, personel, servers, staffing, system admin, tech support, Uncategorized, university, tagged benchmark, budget, staffing, university on February 6, 2010 | Leave a Comment »
A “Information Technology Operation Benchmarks Report” created by Nick Ganesan, CIO/Associate Vice-Chancellor for ITTS at Fayetteville State University. The report contains detailed benchmark data for: IT Budget Profile IT Budget per IT User IT Budget as a Percentage of Institutional Budget IT Users to IT Staff ratio IT Staff to Number of PCs – Ratio [...]
Proportion of Software Testers to Developers
Posted in programmer, software, staffing, testing, Uncategorized, tagged programmer, software, staffing, testing on August 12, 2009 | Leave a Comment »
Cem Kaner, a professor at the Florida Institute of Technology, has done research on the ratio of software testers to software developers. His presentation entitled “Managing the Proportion of Testers to Other Developers” is partially based on a meeting of the Software Test Managers Roundtable (STMR 3) in Fall 2001. The study found that: – [...]
IT Staffing Benchmarks
Posted in helpdesk, staffing, tech support, Uncategorized, tagged communications, helpdesk, installation, staffing on December 16, 2008 | Leave a Comment »
IT Staff Benchmarks Level One – Basic helpdesk phone support – 1:80 to 1:110 Level Two – Installation, configuration, and desktop support – 1:45 to 1:85 Level Three – Systems, communications, high end support and design – 1:250 to 1:400 There is no single answer Depends on – Staff expertise – Technical proficiency of end [...]
RFID for IT Asset Tracking
Posted in asset tracking, hardware, Uncategorized, tagged asset tracking, rfid on December 12, 2008 | Leave a Comment »
Odin Technologies, an RFID integrator and vendor in its latest IT asset tracking report shows, that only within the last six months, passive RFID technology has delivered increased performance on IT devices like servers, laptops, blades and other high-value IT assets, according to a report. The study’s results showed that, with RFID tags, IT personnel [...]
