This is the most comprehensive study that I have seen on IT Staffing. It was written by Lon D. Gowen, Ph.D., Lead Systems and Software Engineer at the MITRE Corporation. The paper is entitled “Predicting Staffing Sizes for Maintaining Computer-Networking Infrastructures”. It was published in 2000. In this paper Gowan presents benchmark data for the [...]
Archive for the ‘model’ Category
Predicting IT Staffing Sizes
Posted in helpdesk, model, personel, staffing, system admin, tech support, tagged helpdesk, staffing ratio, tech support on April 6, 2010 | Leave a Comment »
IT Staffing Model
Posted in analyst, helpdesk, model, personel, programmer, spreadsheet, staffing, system admin, tech support, tagged spreadsheet, staffing on December 9, 2009 | Leave a Comment »
TechRepublic has provided a spreadsheet model to help you determine the right number of people in your IT shop. In their approach, they focus on one category of staff at a time. In each category, a few key questions are used to focus the analysis: 1. Programmers Is there a separation between application development and [...]
Data Center – Staffing Levels
Posted in helpdesk, model, staffing, tagged data center, staffing on November 4, 2009 | Leave a Comment »
Coastal Technologies, developer of HELP!Desk software, has published guidelines for determining the number of technicians needed to staff a support center. Establishing the proper support staff to customer ratio is essential for any organization. Each of the factors in the table below has an effect on the staff size. Assume a starting ratio 75 to [...]
Staffing Model Proposed
Posted in model, staffing, tagged model, staffing on December 3, 2008 | Leave a Comment »
Staffing ratio rarely work effectively Good advice from JamesRL. Staffing ratio is not a very effective model in today’s complex (not meaning necessarily big)opereations. When someone asks me what their staffing level should be I always say “depends”. There are always uniquenesses to an operation that makes it different and changes the mix. JamesRL gave [...]
