In a presentation entitled “Staffing Strategies for the 21stCentury” by Katherine Spencer Lee, Executive Director at Robert Half Technology (September 18, 2008), the following IT staffing metrics were presented: A Robert Half Technology* survey asked 1,400 CIOs to compare … Actual versus ideal ratio of internal end-users to technical support employees at their company Mean [...]
Archive for the ‘analyst’ Category
IT Staffing Benchmark Metrics
Posted in analyst, helpdesk, ITIL, personel, service desk, staffing, tech support, tagged analyst, helpdesk, ITIL, staffing on June 14, 2010 | 1 Comment »
IT Staffing Model
Posted in analyst, helpdesk, model, personel, programmer, spreadsheet, staffing, system admin, tech support, tagged spreadsheet, staffing on December 9, 2009 | Leave a Comment »
TechRepublic has provided a spreadsheet model to help you determine the right number of people in your IT shop. In their approach, they focus on one category of staff at a time. In each category, a few key questions are used to focus the analysis: 1. Programmers Is there a separation between application development and [...]
Benchmark: Ratio of Analysts to Programmers
Posted in analyst, programmer, staffing, tagged analyst, programmer, ratio, staffing on January 16, 2009 | Leave a Comment »
According to Tim Bryce (Managing Director of M. Bryce & Associates), If systems analysis is performed correctly, programmer productivity should improve as analysts should be providing good specifications for application assignments. In the absence of systems analysts, considerable time is lost by the programmer who has to second-guess what the end-user wants. Inevitably, this leads [...]
