In 2008 James W. Flosdorf, Jr. published the study “A PROGRAM EVALUATION OF THE ITIL-BASED CHANGE MANAGEMENT PROGRAM AT GENERAL MOTORS CORPORATION“. The focus of this study was to determine which commonly implemented ITIL best practices in the Change, Release and Configuration Management disciplines were, by statistical measure, the best predictors of IT performance excellence. The ITPI [...]
Archive for November, 2011
ITIL – General Motors Change Management Study
Posted in change management, helpdesk, ITIL, service desk on November 27, 2011 | Leave a Comment »
CloudHarmony – Free Testing Tool for over 90 Cloud Services
Posted in Apache, cloud computing, data center, response time, throughput, workload on November 27, 2011 | Leave a Comment »
CloudHarmony™ provides objective performance analysis to compare cloud providers. Their intent is to be the goto source for independent, un-biased, and objective performance metrics for cloud services. CloudHarmony is not affiliated with, owned or funded by any cloud provider. The benchmarks provided by CloudHarmony fall into 3 categories: Performance Benchmarking, Network Benchmarking, and Uptime Monitoring. CloudHarmony states that there [...]
