http://itbenchmark.wordpress.com/2010/06/14/it-staffing-benchmark-metrics/ The premiere site for benchmark data for IT management Thu, 27 Sep 2012 01:54:30 +0000 hourly 1 http://wordpress.com/ http://itbenchmark.wordpress.com/2010/06/14/it-staffing-benchmark-metrics/#comment-40 Tue, 13 Jul 2010 08:25:04 +0000 http://itbenchmark.wordpress.com/?p=190#comment-40 Purchasing the newest technologies and implementing best practices might not be enough to improve the IT Service Desk – IT efficiency starts from support staff, are they properly skilled and correctly allocated? http://plannetplc.wordpress.com/2010/07/12/mind-the-skill-gap/

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