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Archive for April, 2010

Help the Help DeskThis is the most comprehensive study that I have seen on IT Staffing.  It was written by Lon D. Gowen, Ph.D., Lead Systems and Software Engineer at the MITRE Corporation.  The paper is entitled “Predicting Staffing Sizes for Maintaining Computer-Networking Infrastructures”.  It was published in 2000.

In this paper Gowan presents benchmark data for the “Number of Users Per FTE of CNI Support” for

  1. Systems Administration
  2. Help Desk
  3. Break/Fix
  4. Configuration Management

These numbers were observed in both a DoD and a Private sector enviroment.  Acutal numbers are presented in the paper and are compared to numbers predicted using a COTS modeling tool.

Full paper available at: Predicting Staffing Levels

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LogoitmWEB, a source for information technology reference, methodology, and technical content focused on IT departmental management, technology support, and project leadership, posted the following information technology (IT) budgeting metrics.

IT Budget % of Total Revenues (Education Industry): 1.9%
IT Budget % of Total Revenues (Finance Industry): 4.9%
IT Budget % of Total Revenues (Government Industry): 9.7%
IT Budget % of Total Revenues (Health Care Industry): 4.8%
IT Budget % of Total Revenues (Manufacturing Industry): 3.3%
IT Budget % of Total Revenues (Retail/Wholesale Industry): 2.4%
IT Budget % of Total Revenues (Services/Consulting Industry): 4.5%
IT Budget % of Total Revenues (Telecommunications Industry): 8.4%
IT Budget % of Total Revenues (Transportation Industry): 3.8%
IT Budget % of Total Revenues (Utilities Industry): 3.0%

Source: List of Sources

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