ITIL – Staffing Ratios
Posted by Rick Mathieu on January 16, 2009
ITIL Benchmarks
In a study or 125 companies in the United Kingdom, researchers found that the “IT Heads in relation to the Number of Users” was a median of 6% for ITIL adopters and 5% for ITIL rejecters.
From the same study, training costs for ITIL adoption were on average £930 per IT head.
Source: ”The ITIL Experience – Has it been worth it?”, Noel Bruton, Bruton Consultancy, Spring 2004. See: http://74.125.47.132/search?q=cache:HIwsdVqpREAJ:www.aaromba.com/assets/pdf/whitepapers/The-ITIL-Experience.pdf+ITIL+Experience+-+Has+it+been+worth+it%3F&hl=en&ct=clnk&cd=1&gl=us
